If you require assistance with any of the topics below please click on the relevant link:
Products:
There used to be a product on the site that I wanted but I am unable to find it now?
Due to high demand some products may actually become out of stock. Please be advised that we are continually replenishing our stock inventory and regularly adding new items so it is likely the product in question will be available on the website very soon.
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Can you tell me more about the product I am interested in?
We aim to provide our customers with us much information about our products as possible. Unfortunately it would not be realistic for us to provide customers with individual descriptions for every product. Please be assured that if the product you purchase is not exactly what you were looking for, most can be returned to us within 14 days for a full refund*. Please read our Returns Policy for full details.
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I have seen a product on another website but you don’t stock it. Can you get it for me?
Unfortunately we are unable to offer a ‘request’ service at present. However, we are always interested in what our customers are looking for so please feel free to email our merchandise buying team at merchandise@makoosh.com with a link to the product in question. If we get enough feedback from customers about other products we don’t stock we might just start doing so!
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Why do your prices appear to be lower than the jewellery shops I visit on the high street or at other local shopping outlets?
As an online retailer we don’t have the same operating overheads as traditional shop retailers. We are therefore able to pass this cost saving on to our customers.
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Ordering & Payments:
What payment methods do you accept?
We accept a large range of credit and debit card payment methods including Visa, Visa Electron, Switch, Solo, Maestro, Mastercard, American Express and Visa Delta.
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Is it safe to purchase from your website?
Ordering from Makoosh is as safe as can be. We use the most sophisticated SSL encryption technology to protect our customers’ financial transactions with us. You will see that we also use Verisign which is the world’s leading online financial protection system.
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Orders:
Can I track my order?
Yes you can track your order online by logging in, visiting the ‘My Account’ section and clicking “Order Tracking”. From there you can track your most recent orders and all other previous orders in one place.
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Can I change or cancel my order?
Yes you can, however that depends upon the status of your order. You’ll need to use our "Order Tracking" facility in the ‘My Account’ section of our site to check your order status. If your order status is ‘Order Processing’ then you may be able to make the changes you would like. Please refer to the Cancellations section of our Returns Policy for detailed instructions.
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Where is my order?
If your order has not been dispatched yet it is because we are waiting for one of your chosen items to be delivered to our dispatch centre by our suppliers. We expect our suppliers to deliver new items to us every week so please be patient as your order will be on its way!
If your order status suggests that your item(s) have been "Dispatched" and you have not received it yet, please check with your neighbours as the delivery company may have left it with them.
If it still has not arrived, please contact the Makoosh Customer Services Team with your Name, Delivery Address and Order Number; and they will investigate for you.
Your Order Number can be found in the Order Confirmation email we sent to your registered email address or by using our "Order Tracking" facility in the ‘My Account’ section of our site.
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Returns & Refunds:
I would like to return an item.
If you are not happy with the item(s) that you have ordered then you may return them in the condition they were received for a full refund or exchange within 14-days*.
Please read our Returns Policy in full for detailed instructions.
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*conditions apply